Privacy Policy

Privacy and Security Policy for the

Global Information Website of the Bureau of National Health Insurance

Privacy and Security Policy

The Bureau of National Health Insurance (hereinafter referred to as “the Bureau”) respects and protects your security and privacy when you are using the Internet. In order to help you understand how the Bureau’s global information website protects your security when you are using all kinds of its services and how to collect, apply and protect the personal information that you provide, please read in detail the Privacy and Security Policy of the Bureau’s global information website. Please read the instructions carefully. You are also welcome to tell us your thoughts. If you have any comments or questions, please contact us at: nhia@mail.nhi.gov.tw

Safeguards of the Internet

Any uploading to or alterations to the services and related information without authorization is strictly forbidden and may be a violation of the law.

For the security of the network and its continuous service for all users, it offers the following safeguards:

1.1 Network intrusion detection systems are used to monitor Internet traffic and to confirm if there are any attempts to upload or alter web page information without authorization or destruction with malicious intent.

2.2 A firewall is installed to avoid illegal intrusion, destruction or theft of information to avoid the global information website being illegally used and to guarantee the rights and interests of users.

3.3 Virus scanning software is installed and scans regularly so as to provide a safer environment for users to browse web pages.

4.4 Randomly simulated Hacker attacks, to prepare the system for recovery when a security event occurs, and to provide the appropriate level of security protection.

5.5 Backup copies of all the information are made everyday and saved onto the standby host.

6.6 Automatic receipt of all security maintenance email notices from the operating system and application program suppliers. Appropriate patches will be installed according to the advice in the emails.

Privacy Policy

* Applicable Scope

* Policy on the collection of personal information from the global information website of the Bureau of National Health Insurance

* Policy on the application of the above collected information from the global information website of the Bureau of National Health Insurance

* Policy on the application of cookies by the global information website of the Bureau of National Health Insurance

* Policy on the sharing of personal information with a third party from the global information website of the Bureau of National Health Insurance

* Policy on sending emails from the global information website of the Bureau of National Health Insurance

* Policy on the amendment of personal information on the global information website of the Bureau of National Health Insurance

* Amendment of the Privacy Policy made by the Bureau of National Health Insurance”

* Inquiries in relation to the Privacy Policy of the global information website of the Bureau of National Health Insurance

Applicable Scope

The following Privacy Policy is applicable to the collection, application and protection of personal information involved when you visit the Bureau’s global information website.

Policy on the collection of personal information from the global information website of the Bureau of National Health Insurance

According to the various services that the Bureau’s global information website offers, the Bureau will ask you to provide related information when necessary if any of the following situations occur:

1. Online activities and online surveys

When you participate in online activities or surveys, we will ask you to enter other necessary personal information according to the nature of the activities.

2. Emails and feedback

If you contact us by either email or via the feedback section on the global information website, we require you to provide the correct personal information as a basis for us to reply to you.

3. Subscription for receiving electronic newsletters

If you subscribe to receive our electronic newsletters, we require you to enter your name and your email address.

4. Other

Please be aware that other global information websites which link to the Bureau’s global information website may also collect your personal information. As for the personal information you initially provide, those linked global information websites have their own privacy policies. Their measures for processing information are not applicable to the Privacy Policy of the Bureau’s global information website. The Bureau will not undertake any joint liability. 

Policy on the application of the above collected information from the global information website of the Bureau of National Health Insurance

1. Online activities and online surveys

The names and identity card numbers that the Bureau’s global information website collects are only for the reference of the activities. Telephone numbers, email addresses and home addresses are only used for the purpose of results and analysis and not for anything else. Other information is only for the purpose of the characteristic analysis of users or for academic research. All of the information is for the purpose of analysis of information unless the person concerned agrees to share his/her personal information, and the Bureau will not use the information for any other purposes.

2 Emails and feedback

If you provide the Bureau with your personal information through sending emails or by using the feedback section on the global information website, we will only use that information to reply to you and to provide you with the information that you require. If your requirement concerns other governmental organizations, we may also share your personal information with them. We will not collect your information for any other purposes and the information you provide will not be given to any private organizations or people.

3 Others

If you initially register as a member of the Bureau’s global information website, the information you enter will only be used for reference in the designing of services or activities of the Bureau’s global information website.

Policy on the application of cookies by the global information website of the Bureau of National Health Insurance

Cookies are short pieces of information that servers write to the users’ hard disk via the browser to distinguish the various interests of users. You can change your browser’s tolerance of cookies by following the path “Netscape---Function Setting---Advanced” or “IE---Internet Options---Security”. The options include accepting all cookies, being advised when setting cookies and rejecting all cookies. If you choose to reject all cookies, you may not be able to use some of the personalized services or participate in some activities.

In accordance with the following objectives and circumstances, the “Global Information Website of the Bureau of National Health Insurance” will write and read the cookies in your browser under the Policy:

1. To provide better personalized services and to make it convenient for you to participate in personalized interactive activities. The cookies will be established when you register or log in and will be changed when you log out.

2. To count the number of visitors and analyze browser information so as to learn the visiting habits as a reference for improvement of services on the global information website of the “Bureau of National Health Insurance”.

Policy on the sharing of personal information with a third party from the global information website of the Bureau of National Health Insurance

The Bureau will never sell, exchange or rent any of your personal information to other groups or individuals. However, we might share your personal information with a third Party under the Policy.

The Bureau has, in the above descriptions of the Policy, assured you that we will never disclose your personal information without your approval. However, we will deal with your personal information in accordance with the related laws and acts and the above regulations of the Privacy Policy are not performed under the following particular circumstances. These circumstances include (but are not limited to):

1. When your behavior on the global information website violates the terms and conditions of the Bureau or might harm the rights and interests of the Bureau or hurt anyone and after analysis by the Bureau it is necessary to disclose your personal information to identify, contact or enforce the law.

2. Out of good will, we believe that it is the requirement of the law to disclose your personal information.

3. When the judiciary department requires the Bureau to disclose specific personal information for the sake of public security, the Bureau might implement necessary cooperative measures considering the legitimacy of the judiciary department, whether or not it abides by legal procedures, and the security of all users of the Bureau’s global information website.

Policy on sending emails from the global information website of the Bureau of National Health Insurance

The Bureau will transfer information or reply to emails after having your permission in advance or when you register or log in. Apart from the information or email clearly stating that it is sent by the Bureau’s global information website, the Bureau also provides you with the method, description or functional link to stop receiving this information or these emails at any time.

Except for transferring and promoting the global information website’s information, the global information website will not use the personal information obtained to transfer commercial information.

Amendment of the Privacy Policy made by the Bureau of National Health Insurance

Due to the factors of the fast technological development, imperfect related laws and regulations and unforeseen changes in the environment in the future etc, the Bureau will amend the Privacy and Security Policy if necessary to ensure your rights to privacy and Internet security. When the Bureau completes amending the Privacy and Security Policy, we will immediately publish it on the Bureau’s global information website with a bold reminder to read it.

Inquiries in relation to the Privacy Policy of the global information website of the Bureau of National Health Insurance

If you have any questions concerning the Privacy and Security Policy of the Bureau’s global information website, you are welcome to contact us at any time.