Video consultations and telemedicine have become new healthcare models, allowing for the uninterrupted provision of medical services even with the impact of the pandemic. By downloading the NHI APP, applying for the Virtual NHI Card, and showing the QR code when visiting a doctor, the public can easily receive medical attention. This system has become the best tool for ensuring zero contact during the pandemic. Through digital technologies, geographical limitations can be overcome and more convenient medical services can be provided to residents in remote rural areas or outlying islands.

      This year, the NHIA has specifically host the “Virtual NHI Card Local Training” program in rural areas and outlying islands, in order to improve the digital healthcare capabilities of local residents. On November 4, the event held in Zhuoxi Township, Hualien County, was the final event. Local healthcare organizations, including Mennonite Christian Hospital and Zhuoxi Township Public Health Center, were invited to show and share their thoughts on the use of the Virtual NHI Card. Local residents, long-term care institutions, cultural health stations, and community development organizations were also invited to participate. The NHIA uses the integration of digital applications to narrow the digital gap and create barrier-free medical services for rural areas.

      In order to introduce digital health services to rural areas and narrow the digital gap for local residents, the NHIA has designed training courses to empower local residents for long-term digital healthcare capabilities development. The NHIA cooperates with local health bureaus, community service organizations, cultural health stations, and local volunteers to train personnel, who can help local residents apply for the NHI APP and use the Virtual NHI Card. This year, the NHIA has held 16 Virtual NHI Card local trainings. At the same time, neighboring townships joined in the events through video conferencing. The NHIA hopes to increase Virtual NHI Card usage among rural residents, representing the NHIA’s determination to improve health care quality for rural residents.

      A total of 337,860 people nationwide as of the end of October 30, 2022, have registered their Virtual NHI Cards which are applicable at 643 contracted medical institutions. Cardholders only need to show their Virtual NHI Cards QR code to register for appointments, see doctors, receive tests and examinations, and pay online. This solves the problem that when physical cards are unable to be read or left somewhere, patients have to pay full medical fee first, and then return to healthcare providers for refund. A total of 1,500 local residents and medical personnel participated in the 16 training events this year, with around 900 people completing their Virtual NHI Card application.