1. To apply for a refund of expenses incurred overseas, please file an application at the NHIA Regional Division at which you are insured.
2. To apply for a refund of expenses incurred within Taiwan, please file an application at the NHIA Regional Division covering the area where the care was received, or, if the care was received outside of where you reside, ask the regional division where you are insured to forward the request to the applicable regional division.

Claims for payment of medical expenses for outpatient, emergency or inpatient care incurred outside the jurisdiction of the National Health Insurance Administration (including overseas and in China) are processed the same way as when NHI-contracted health care institutions make payment claims. The applications are professionally evaluated based on the appropriateness of the treatment, and the scope of coverage and payment conditions are the same as for domestic care and must conform to related National Health Insurance coverage regulations.
Reimbursements for out-of-pocket medical expenses are capped at the average cost for per outpatient visit, or per emergency care visit, or average cost of hospitalization per person per day at domestic hospital and clinic paid by the National Health Insurance Administration in the previous quarter.

1. Call NHI toll-free number at 0800-030-598, where a service agent will be happy to help you.
2. Send your suggestions by e-mail to our suggestion box found on our Website at https: //www.nhi.gov.tw
3. Inquire directly at any National Health Insurance Administration regional division or liaison office.