National Health Insurance Administration Ministry of Health and Welfare

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Foreigners who have Resident Certificate and NHI Card can also order masks via the Name-Based Mask Distribution System at either the eMask website; or the NHI App(全民健保行動快易通App, National Health Insurance Express App). Please choose one method and follow the steps below:

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  1. Pre-Order face masks through eMask website

Before pre-ordering masks at eMask website, you must register your NHI card with your residence certificate and set login password.

  1. Log into the registration website using NHI card

For first login, you must register at NHI card online service registration website (https://cloudicweb.nhi.gov.tw/cloudic/system/mlogin.aspx) with your NHI card, and enter UI number, date of issue, date of expiry and serial number on the back of residence certificate.

  1. Set NHI card password and receive verification email:

You will be asked to set NHI card password and provide some personal information, including household number (please check the household certificate), address, phone number and e-mail so that it will send a verification email with a link for registration.

  1. Log in eMask website using NHI card

After finishing NHI card registration, you can Log into eMask website (https://emask.taiwan.gov.tw/msk/index.jsp) using your NHI card and NHI card password for masks reservation.

  1. Pre-order face masks through NHI APP
  1. Log into the registration website using NHI card

For first login, you must register at NHI card online service registration website (https://cloudicweb.nhi.gov.tw/cloudic/system/mlogin.aspx) with your NHI card, and enter UI number, date of issue, date of expiry and serial number on the back of residence certificate.

  1. Set NHI card password and receive verification email:

The website will then ask you to set NHI card password and provide some personal information, including household number (please check the household certificate), address, phone number and e-mail so that it will send a verification email with a link for registration.

  1. Download the NHI App and finish mobile device binding Procedure

After finishing NHI card registration, you must download the NHI APP for mobile device binding procedure by screening QRcode or manually entering device verification code produced by NHI Card Online Registration Website.

  1. Start to make your masks reservation online.

Open the NHI APP and click “eMask”(top middle), now you can easily start to make masks reservation using your mobile phone.

  • On-site registration for mobile device binding

For people who cannot finish NHI card registration, please bring your NHI card, residence certificate to the nearest divisions of National Health Insurance Administration for counter registration and mobile device binding procedure.

 

If you have any questions about:

  1. Policies of Name-based Mask Distribution System (version 2.0):

Please dial the mask hotline 1919 (Monday-Friday: 08:00-18:00) or 0800-030-598(Monday-Friday: 8:30-17:30).

  1. System operations at eMask website: Please contact live chat at: pdis.tw/emask (Daily 9:00-21:00)
  2. NHI card registration and mobile device verification: Please call 0800-030-598 or 02-4128-678 (Monday-Friday: 8:30-17:30)

 

Note: People who do not wish to wait for the distribution of face masks ordered online can still purchase face masks at NHI-contracted pharmacies and local public health centers as before.